Frequently Asked Questions
Ordering & Minimums
What is your minimum order?
Our minimum order is 12 hats. Hat Headquarters specializes in bulk custom orders for businesses, crews, teams, events and organizations.
Can I mix hat colors in the same order?
Yes! You can mix Richardson 112 colors within your order. Just provide the hat color and quantity breakdown when ordering.
Do you make individual custom hats?
No. Hat Headquarters is focused on bulk custom orders with a 12-hat minimum.
Do you offer discounts for larger orders?
Yes. Pricing decreases as your order quantity increases. We offer standard pricing through 72 hats and custom volume pricing for orders of 100+ hats.
Artwork & Files
What file types do you accept?
Preferred file types are AI, EPS, SVG or vector PDF. High-resolution PNG or JPG files may also work.
What if I don’t have a vector file?
No problem. Upload the best-quality version of your logo that you have and we’ll review it. We’ll let you know if any artwork cleanup or adjustments are needed before production.
Will I see my design before my hats are made?
Yes. We’ll send you a digital mockup for approval before production begins.
Can I get a mockup before placing an order?
Yes! You can submit our Free Mockup Form to see how your logo could look on a hat before placing your order. There is no obligation to purchase.
Leather Patch Hats
What patch colors do you offer?
We offer multiple leatherette patch colors in a variety of neutrals and finishes. You can view our current patch and hat color options on the Hat Options page.
Embroidered Hats
Do you offer embroidery?
Yes. We offer custom embroidery on Richardson 112 hats for company logos, lettering and designs that translate well to thread.
What is embroidery digitizing?
Digitizing converts your logo into a stitch file that our embroidery machine can read. This is completed once for each new embroidery design.
Is there a digitizing fee?
First-time 12-hat embroidery orders include a one-time $25 digitizing fee. Digitizing is included at no additional charge on orders of 24 hats or more.
Will I pay the digitizing fee again when I reorder?
No. As long as you are reordering the same digitized logo, you will not pay the $25 digitizing fee again.
Hats & Colors
What hat style do you use?
Our primary company hat is the Richardson 112 trucker snapback. It is one of the most popular company and team hats and is available in a wide range of colors.
Can I choose different Richardson 112 colors?
Yes. You can mix available Richardson 112 colors within your bulk order.
Production & Shipping
How long does production take?
Leather patch orders are typically completed in about 5–7 business days after mockup approval. Embroidered orders typically take about 1–2 weeks after approval. Larger orders and busy seasons may require additional time.
When does production time begin?
Production begins after your mockup has been approved and we have all necessary artwork and order information.
Is shipping included?
Yes. Free shipping is included with our bulk custom hat orders.
Where do you ship?
We ship throughout the United States. Tracking information is provided when your order ships.
Reorders & Restock Program
Do you save my logo for future orders?
Yes. We keep your approved artwork and order details on file to make future reorders easier.
How does the Restock Program work?
Our Restock Program is designed for customers who need hats regularly. We save your order details, offer flexible reorder schedules and make it easy to keep your company stocked.
Can I change hat colors when I reorder?
Yes. You can update your hat color mix when placing a reorder, subject to current availability.
Do repeat embroidery orders have another digitizing fee?
No. Once your embroidery logo has been digitized, reorders using the same logo do not pay the $25 digitizing fee again.
Hat Care
How should I clean my hat?
We recommend spot cleaning your hat. Avoid machine washing or drying, as this can damage the hat shape and decoration.
Still Have Questions?
Have a question that isn’t answered here? Visit our Contact Us page and send us a message. We’re happy to help.