Terms of service

TERMS OF SERVICE

OVERVIEW

This website is operated by Hat Headquarters, a brand of MannMade Designs LLC. Throughout the site, the terms “we,” “us,” and “our” refer to Hat Headquarters / MannMade Designs LLC.

Hat Headquarters offers this website, including all information, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein or available by hyperlink.

These Terms apply to all users of the site, including browsers, customers, vendors, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all terms and conditions of this agreement, you may not access the website or use our Services.

Any new features or tools added to the store will also be subject to these Terms. We may update, change, or replace any portion of these Terms by posting revisions to this page. Your continued use of the website following any changes constitutes acceptance of those changes.

Our store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your state or jurisdiction of residence, or that you are the age of majority and have given consent for your minor dependents to use this site.

You may not use our products or Services for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction, including copyright or trademark laws.

You must not transmit viruses, malware, worms, or other harmful code.

A breach or violation of these Terms may result in termination of your access to our Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any lawful reason at any time.

You understand that your content, excluding credit card information, may be transferred across various networks and adapted to conform to technical requirements of connecting networks or devices. Credit card information is encrypted during transfer over networks.

You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, access to the Service, or contact through the website without our express written permission.

The headings in these Terms are included for convenience and do not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We make reasonable efforts to provide accurate and current information on our website. However, information may occasionally be incomplete, inaccurate, or outdated.

Material provided on this site is for general information and should not be relied upon as the sole basis for making decisions without consulting more complete or current information when appropriate.

We reserve the right to modify the contents of this site at any time. You are responsible for monitoring changes to information that may be relevant to your purchase.

SECTION 4 - MODIFICATIONS TO SERVICES AND PRICES

Prices for our products are subject to change without notice, except where a written price lock or Hat Headquarters Restock Program pricing agreement applies.

We reserve the right to modify or discontinue any Service, product, feature, or content at any time.

We will not be liable to you or any third party for modifications, price changes, suspension, or discontinuation of the Service, except as otherwise required by law or expressly agreed to in writing.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or Services may be available exclusively online through our website. Products may be available in limited quantities and are subject to return or exchange only according to our Return and Refund Policy.

Because our products are custom and personalized, customers are responsible for carefully reviewing and approving artwork, spelling, colors, logo placement, quantities, hat selections, and other order details before production begins.

Once a custom order has entered production, it may not be cancelled, returned, or exchanged except as specifically provided in our Return and Refund Policy.

We provide digital mockups for approval before production when applicable. Approval of a mockup authorizes us to begin production based on the approved design and specifications.

By submitting artwork, logos, trademarks, or other designs to Hat Headquarters, you represent that you own the material or have authorization to use it. You authorize Hat Headquarters / MannMade Designs LLC to reproduce and modify the material as reasonably necessary for preparing mockups, digitizing or production setup, producing your order, maintaining production files, and facilitating future reorders.

We make every reasonable effort to display product colors and images accurately. However, colors may vary between computer or mobile displays, physical hat materials, leatherette colors, thread colors, and finished products.

We reserve the right to limit sales of our products or Services to any person, geographic region, or jurisdiction. We may limit quantities offered and may discontinue products at any time.

Product descriptions, availability, pricing, hat colors, materials, and production options are subject to change.

We do not guarantee that every product or Service will meet every subjective expectation, but we stand behind our work as described in our published policies.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse, limit, or cancel any order you place with us when reasonably necessary, including orders involving suspected fraud, payment issues, unauthorized use of intellectual property, pricing errors, or other circumstances that prevent us from completing the order.

If we modify or cancel an order, we may attempt to notify you using the email address, phone number, billing address, or other contact information provided with the order.

You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store.

You agree to promptly update your information when necessary so that we can complete transactions and contact you regarding your order.

For additional information regarding cancellations, returns, or refunds, please review our Return and Refund Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools or services that we do not monitor or control.

You acknowledge that such tools may be provided “as is” and “as available” without warranties or representations by Hat Headquarters.

Your use of optional third-party tools is at your own discretion and risk. You should review the terms and policies of the applicable third-party provider.

Future tools, features, or Services offered through our website will also be subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products, or Services available through our website may include materials or links from third parties.

Third-party links may direct you to websites that are not affiliated with Hat Headquarters. We are not responsible for examining or evaluating the content, accuracy, policies, products, or practices of third-party websites.

We are not responsible for harm or damages related to purchases, use of products, Services, resources, or transactions made through third-party websites.

Please review third-party policies before engaging in transactions with those providers.

SECTION 9 - USER COMMENTS, FEEDBACK, ARTWORK AND OTHER SUBMISSIONS

If you send us creative ideas, suggestions, proposals, feedback, reviews, or other general materials that are not submitted specifically for the purpose of creating a mockup or fulfilling a custom order, you agree that we may use, reproduce, edit, publish, distribute, translate, or otherwise use those submissions in any medium, subject to applicable law.

We are under no obligation to maintain general comments or feedback in confidence, pay compensation for such comments, or respond to them.

Customer logos, artwork, trademarks, and other files submitted for the purpose of requesting a mockup, obtaining a quote, placing an order, or facilitating a reorder are not considered “comments” under this section.

By submitting customer artwork, you represent that you own the material or have permission and authority to use it. You authorize Hat Headquarters / MannMade Designs LLC to reproduce, resize, digitize, simplify, convert, or otherwise modify the artwork as reasonably necessary for preparing mockups, producing your order, maintaining production files, and facilitating future reorders.

We will not use customer logos or custom artwork for advertising, promotional materials, social media, portfolio displays, or other marketing purposes without separate permission from the customer.

We may monitor, edit, reject, or remove content that we reasonably determine to be unlawful, offensive, threatening, defamatory, obscene, misleading, objectionable, or in violation of another party’s intellectual property or other legal rights.

You agree that any content you submit will not violate the rights of any third party, including copyright, trademark, privacy, publicity, or other personal or proprietary rights.

You also agree that submitted content will not contain unlawful, abusive, obscene, misleading, fraudulent, or malicious material, including viruses or harmful code.

You may not use a false email address, impersonate another person or business, or otherwise mislead us regarding the origin, ownership, or authorization of submitted content.

You are responsible for the accuracy, legality, ownership, and authorization of materials you submit.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through our store is governed by our Privacy Policy.

Please review our Privacy Policy for additional information regarding how personal information is collected, used, and protected.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website or within our Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping charges, transit times, or other information.

We reserve the right to correct errors, inaccuracies, or omissions and to change or update information when necessary.

If an error materially affects an order that has already been submitted, we may contact you to resolve the issue or cancel and refund the affected order when appropriate.

We are not obligated to update or clarify information except as required by law.

SECTION 12 - PROHIBITED USES

You are prohibited from using the site or its content:

(a) for any unlawful purpose;

(b) to solicit others to perform or participate in unlawful acts;

(c) to violate federal, state, local, or other applicable laws or regulations;

(d) to infringe upon our intellectual property rights or the rights of others;

(e) to harass, abuse, threaten, defame, intimidate, or unlawfully discriminate against another person;

(f) to submit false or misleading information;

(g) to transmit viruses, malware, or other harmful code;

(h) to collect or track personal information of others without authorization;

(i) to spam, phish, scrape, crawl, or otherwise misuse the website;

(j) for obscene or unlawful purposes; or

(k) to interfere with or circumvent security features of the Service or other websites.

We reserve the right to terminate access to the Service for violations of these prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our Service will always be uninterrupted, timely, secure, or error-free.

We do not warrant that every result obtained through use of the Service will be accurate or reliable.

You acknowledge that we may occasionally suspend, modify, or discontinue portions of the Service.

Except as expressly stated by us or required by law, the Service and products provided through the Service are provided “as is” and “as available.”

To the fullest extent permitted by applicable law, Hat Headquarters / MannMade Designs LLC and our owners, officers, employees, affiliates, agents, contractors, suppliers, service providers, and licensors will not be liable for indirect, incidental, punitive, special, or consequential damages arising from your use of the Service or products purchased through the Service.

In jurisdictions that do not permit certain exclusions or limitations of liability, our liability will be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Hat Headquarters / MannMade Designs LLC and our owners, officers, employees, affiliates, agents, contractors, licensors, service providers, subcontractors, and suppliers from claims or demands, including reasonable attorneys’ fees, arising from:

(a) your breach of these Terms;

(b) your violation of applicable law;

(c) your violation of another party’s rights; or

(d) artwork, logos, trademarks, or other materials you submit without proper ownership or authorization.

SECTION 15 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will remain enforceable to the fullest extent permitted by law.

Any unenforceable portion will be considered severed from these Terms without affecting the validity and enforceability of the remaining provisions.

SECTION 16 - TERMINATION

These Terms remain effective unless terminated by either you or us.

You may stop using our Services at any time.

If we reasonably believe you have failed to comply with these Terms, we may terminate or restrict your access to the Service.

Obligations and liabilities incurred before termination will survive termination where applicable.

SECTION 17 - ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with policies or operating rules posted on our website, constitute the agreement between you and Hat Headquarters regarding use of the Service.

These Terms supersede prior versions of these Terms relating to your use of the website.

Any ambiguity in these Terms will not automatically be interpreted against the party that drafted them.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements through which we provide Services will be governed by and construed in accordance with the laws of the State of Washington, United States, without regard to conflict-of-law principles.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You may review the current version of these Terms of Service at any time on this page.

We reserve the right to update, change, or replace any portion of these Terms by posting revisions to our website.

It is your responsibility to review the Terms periodically.

Your continued use of or access to the website following posted changes constitutes acceptance of the revised Terms.

SECTION 20 - CONTACT INFORMATION

Questions regarding these Terms of Service may be sent to:

Hat Headquarters / MannMade Designs LLC
sales@hatheadquarters.com
605 Logan Street
PO Box 645
Davenport, WA 99122